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Shipping Policy

Please allow 1-2 business days* for us to process your order and an additional 3-5 business days for shipping and delivery. 

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Our stained glass pieces take a little longer to create and process. Please allow 1 weeks time to process your order and 3-5 business for shipping and delivery.

Return & Exchange Policy

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If you're not 100% satisfied with your item(s), we'd love to help make it right. You're welcome to return or exchange your item(s) up to 30 days from the delivery date! Just email support@understoryshop.com.

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Return/Refund Conditions:

  • While we will email you a free return label, original shipping charges are non-refundable

  • Item(s) must be unused and in brand new condition

  • Item(s) must be packaged well in original packaging to avoid damage in transit back to us

  • Your refund will be issued to the method of payment used in your original purchase

 

In the event that your item arrives to you damaged, please email photos to support@understoryshop.com and we'd be happy to replace it for free! No need to return the damaged product.

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Shipping & Returns

Contact Us

Hours of Operation

Mon - Fri: 9a - 5p​​

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