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Customer Care

Price changes

A company may reserve the right to change prices before or after accepting an order. For example, Artifact Candle Foundry may change prices if delivery is affected by government action, customs duties, or shipping charges. In this case, the customer may be able to cancel their order.

 

Product Use

Understory Creative, LLC products are not available fmay prohibit the use of their products for illegal or unauthorized purposes, such as violating copyright laws. 

 

Liability

Understory Creative, LLC is not liable for damages or claims resulting from the purchase or use of it's products. For candle safety guidelines, please refer to the Care page. 

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Privacy Policy

Privacy and security are of utmost importance to us. We understand the trust our customers place in us and we every measure to protect their data. Our platform is designed with the latest security protocols and we continuously monitor and update our systems to ensure the highest level of protection. You can rest assured that your information is safe with us.

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Accepted Methods of Payment

  • Credit / Debit Cards

  • Google Pay

  • Apple Pay

Terms & Conditions

Payment Methods

Contact Us

Hours of Operation

Mon - Fri: 9a - 5p​​

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